“Reason Identified, Updates Released”: IT Minister Ashwini Vaishnaw on Microsoft outage
NEW DELHI : Union Minister of Electronics and Information Technology Shri Ashwini Vaishnaw said yesterday on 19th July, that the government is “in touch” with the US Tech Giant Microsoft regarding the global outage that has affected multiple sectors across the world.
In a post on X, the Minister also said the reason for the Microsoft outage has been “identified” and updates have been released to resolve the issue.
“NIC network is not affected,” Mr Vaishnaw said, referring to the National Informatics Centre’s (NIC) Information and Communication Technology (ICT) network, NICNET, which is a pan-India communication network that provides services to the central and state governments.
The Indian Computer Emergency Response Team (CERT) issued a technical advisory and said it has been reported that “Windows hosts related to Crowd strike agent ‘Falcon Sensor’ are facing outages and getting crashed due to recent update received in the product.
The issues occurred in the latest update of CrowdStrike and the changes have been reverted by their team, the CERT said.
It also said if hosts are still crashing and unable to stay online to receive the Channel File Changes, the following steps can be used as work around for this issue: Boot Windows into Safe Mode or the Windows Recovery Environment Navigate to the C:\Windows\System32\drivers\CrowdStrike directory Locate the file matching “C-00000291*.sys”, and delete it. “Boot the host normally,” it added.
Microsoft ‘Blue Screen Of Death’ Outage
Services across multiple sectors were affected worldwide today due to a technical problem at Microsoft and American cyber security company Crowdstrike.
Millions of Microsoft Windows users were experiencing the “Blue Screen of Death” error that caused their computers to shut down or restart.
In India, Vistara, IndiGo, SpiceJet and Akasa Air are facing technical issues that are affecting booking, check-in and flight updates. The airlines are now checking in passengers manually, the air carriers said.
Meanwhile, Indian airlines issued statement on the ongoing glitch affecting their systems. Akasa Airlines Spokesperson said, “Due to infrastructure issues with our service provider, some of our online services, including booking, check-in and manage booking services will be temporarily unavailable. We sincerely regret the inconvenience caused and want to assure you that our teams are working with our service provider to resolve the same at the earliest.”
SpiceJet said, “We’re currently facing a technical issue in providing updates on flight disruptions. Our team is actively working to resolve this issue. We regret for any inconvenience caused and will update you once the issue is resolved. Thank you for your patience and co-operation.”
IndiGo tweeted, “Our systems are currently impacted by a Microsoft outage, which is also affecting other companies. During this time booking, check-in, access to your boarding pass, and some flights may be impacted. We appreciate your patience.”
“The concerned windows hosts are experiencing a ‘Blue Screen of Death (BSOD)’ related to Falcon Sensor,” the advisory added.