AHMEDABAD : The 9th INFORMS Transportation Science and Logistics Society Workshop is being organized by Centre for Transportation and Logistics, IIMA for the first time in India at Indian Institute of Management Ahmedabad (December 13-15, 2021).
The inaugural session of the 9th INFORMS Transportation Science and Logistics Society Workshop was attended by Prof Saral Mukherjee, Prof Srikumar Krishnamoorthy, Prof Debjit Roy, Ph.D. and Prof. Sandip Chakrabarti . Following the inaugural session, Prof. Debjit Roy, Ph.D. opened the conference with opening remarks highlighting the key decision areas in e-commerce. He talked about the new emerging trends in e-commerce and laid down the themes for the sessions of the workshop, according to a release.
The panel discussion on Last Mile Delivery was organized as a part of the conference. The panel discussion was moderated by the Tom Van Woensel. The panel members included Abhinay Choudhari (Co-Founder, bigbasket.com), Suraj Saharan (Co-Founder, Delhivery), Prof. Martin Savelsbergh (Georgia Institute of Technology), Prof. Lei Zhao (Associate Professor, Tsinghua University). The discussion highlighted different aspects of last mile delivery such as challenges in last mile delivery, customer experience, impact of incentives and decarbonization of last mile delivery
Ravi Vijayaraghavan (Senior Vice President and Head, Analytics and Applied Sciences, Flipkart) delivered the keynote talk on Customer Experience in E-commerce. He highlighted the use of machine learning and data in strategic decision making, focused on data assisted human decision making for operation and planning strategies, and data assisted machine for decision making. Also, he detailed out the application of machine learning algorithms and data in improving the customer experience pertaining to e-commerce platforms.