Indian Railways is the backbone of the country’s logistics sector. During 2020, when most of the activities were under lockdown, Indian Railways was providing relentless services in Freight transportation in the country.
Indian Railways achieved highest ever loading continuously in Sept, Oct, Nov and Dec 2020.
Indian Railways has embraced a “Freight on Priority” policy by pushing for an aggressive customer-centric approach to expand the freight carried not only from the traditional segments but also by attracting new customers to its fold.
In its commitment to take level of customer services to new heights, Shri Piyush Goyal, Minister for Railways, Commerce & Industry, Consumer Affairs and Food & Public Distribution has launched on Tuesday (05.01.2021) a Freight Business Development Portal as one stop solution for all the needs of freight customers.
The Minister said that Indian Railway is an invisible thread which connects the length and breath of India. During the lock down, Railway showed it’s resolve in delivering the essential supplies to the nation in most challenging times and keep national supply chains running. The new portal will be game changer in ensuring in ease of doing business with Railways. The portal will ensure that best services are available to the clients. The Minister said that last 6 years have seen an extra ordinary development in all spheres of Railway operations under the leadership of PM. Indian Railway is getting future ready. The commitment of Railways to further improve the services is unflinching. Greatness of Railways would not just be in being better than someone else but being the BEST.
The portal can be accessed by logging on to Indian Railways web site https://indianrailways.gov.in/# Or https://www.fois.indianrail.gov.in/RailSAHAY
First of it’s kind dedicated Freight portal will ensure that all operations stay customer centric, reduce the costs for logistics providers , provide online tracking facility for suppliers and also simplify the process of goods transportation.
Freight Business Development portal has been designed to replace physical processes with online ones to minimize the need of human to human interaction. The Portal has been specially designed and developed keeping in mind the varied needs of all existing as well as new customers with focus on ease of doing business, to bring more transparency and to provide professional support.
Benefits to the Customers
The Portal has been specially designed and developed keeping in mind the varied needs of all existing as well as new customers with focus on ease of doing business, to bring more transparency and to provide professional support.
The event was attended by Chairman & CEO Railway Board, heads, business leaders and officials of multi modal logistics service providers, commodity sectors like foodgrains, steel, auto, salt etc and other stake holders.
The industry participants congratulated the Railways for taking the initiative to offer various incentives to commodity and goods suppliers during covid times. They said that the new portal is great step in line with PM’s digital India mission and would not only greatly improve the ease of freight operations but would also enable reduce the costs as well.