FIATA: Streamlining Communication for a More Responsive 2026
GENEVA: As we step into 2026, FIATA reaffirms its commitment to efficient, structured, and responsive communication with its global membership. In line with best practices adopted by leading international organisations, including the United Nations bodies and governmental agencies, FIATA has moved to a centralised, topic‑based email system, rather than phone lines, to ensure that every inquiry is systematically tracked, properly assigned, and responded to with clarity.
Over the past five years, FIATA’s global visibility has grown significantly, resulting in a marked increase in the volume of inquiries received. While its mission continues to expand, its operational resources have not scaled at the same pace. This underscores the necessity of structured, centralised communication channels to maintain service quality and responsiveness.
To ensure your inquiries receive the fastest and most accurate support, FIATA has established dedicated functional email addresses, each aligned with a specific area of responsibility. These mailboxes are monitored daily by the relevant Headquarters team members, ensuring prompt and targeted responses.
Please kindly direct your queries to the appropriate mailbox below to serve you more efficiently and ensures your message reaches the right person without delay
Domain of Expertise and dedicated email address:
Membership: invoicing and membership certificates [email protected]
Professional development: Training (FIATA Diploma) and the Young Logistics Professionals Award [email protected]
Legal: FIATA standard documents and legal matters [email protected]
Maritime: updates and support [email protected]
Digitalisation: Digital negotiable FIATA Multimodal Transport Bill of Lading (eFBL) and digital payment platform (FreightPay) [email protected]
Sustainability: Sustainable supply chain development, tools, how logisticians can contibutre to decarbonisation [email protected]
Marketing: Partnerships, sponsorships, media and publications [email protected]
Events: FIATA World Congress, FIATA HQ Meeting and bidding procedures [email protected]
Regions: FIATA Regional Field Meetings and bidding procedures [email protected]
Foundation: Train the Trainer (TOT) courses (developing a pool of trainers in freight forwarding through subsidised TOT training courses) [email protected]
Suggestions: feedback and new initiatives [email protected]
Thank you for your continued trust and engagement. By choosing the right channel, you help us respond faster. Together, we build a more connected, efficient, and impactful FIATA.