GENEVA: As we step into 2026, FIATA reaffirms its commitment to efficient, structured, and responsive communication with its global membership. In line with best practices adopted by leading international organisations, including the United Nations bodies and governmental agencies, FIATA has moved to a centralised, topic‑based email system, rather than phone lines, to ensure that every inquiry is systematically tracked, properly assigned, and responded to with clarity.
Over the past five years, FIATA’s global visibility has grown significantly, resulting in a marked increase in the volume of inquiries received. While its mission continues to expand, its operational resources have not scaled at the same pace. This underscores the necessity of structured, centralised communication channels to maintain service quality and responsiveness.
To ensure your inquiries receive the fastest and most accurate support, FIATA has established dedicated functional email addresses, each aligned with a specific area of responsibility. These mailboxes are monitored daily by the relevant Headquarters team members, ensuring prompt and targeted responses.
Please kindly direct your queries to the appropriate mailbox below to serve you more efficiently and ensures your message reaches the right person without delay
Domain of Expertise and dedicated email address:
Membership: invoicing and membership certificates info@fiata.org
Professional development: Training (FIATA Diploma) and the Young Logistics Professionals Award training@fiata.org
Legal: FIATA standard documents and legal matters legal@fiata.org
Maritime: updates and support maritime@fiata.org
Digitalisation: Digital negotiable FIATA Multimodal Transport Bill of Lading (eFBL) and digital payment platform (FreightPay) digital@fiata.org
Sustainability: Sustainable supply chain development, tools, how logisticians can contibutre to decarbonisation sustainability@fiata.org
Marketing: Partnerships, sponsorships, media and publications marketing@fiata.org
Events: FIATA World Congress, FIATA HQ Meeting and bidding procedures events@fiata.org
Regions: FIATA Regional Field Meetings and bidding procedures regions@fiata.org
Foundation: Train the Trainer (TOT) courses (developing a pool of trainers in freight forwarding through subsidised TOT training courses) foundation@fiata.org
Suggestions: feedback and new initiatives suggestions@fiata.org
Thank you for your continued trust and engagement. By choosing the right channel, you help us respond faster. Together, we build a more connected, efficient, and impactful FIATA.
